Whilst working for TNA Ltd, a preferred supplier to National Grid, I worked on a wide variety of e-learning courses for different areas of National Grid. The largest challenge was to create engaging Health and Safety training courses from a library of seventeen text-heavy safety rules and working procedures manuals.
Based on their formal National Safety Instructions (NSIs), the series included a safety-critical course for overhead lines engineers working on National Grid towers on how to safely apply earthing to protect staff and contractors from the dangers of High Voltage electricity.
The audience was neither necessarily computer literate, nor great readers – they learned best by ‘doing’. Therefore a ‘practical learning application’ would be most suitable and was created.
For example, alongside linear learning elements, the learner may be presented with a diagram of a tower or sequence of towers and is expected to make them safe for work before completing a specific procedure using items from an interactive toolbox. The toolbox displays the type and number of items available for each task.
More senior staff – the ‘Senior Authorised Persons’ – were to complete the same course but would have additional questions in the assessment. Therefore, the course had to clearly address the requirements for both levels of learners with users identified as Senior Authorised Persons required to interact with additional elements and in greater depth than other users.
Progress through the courses and assessments were tracked and stored in a SCORM Learning Management System.